A popular article for modern COOs.
What does a modern COO do? It depends. But the New COO looks a lot more like an innovative founder than the grizzled cost-cutter of yesteryear.
The Chief Operating Officer (COO) role is probably the highest executive role for which there is no widely-agreed, textbook definition. Companies widely agree on the need for a CEO, but only the largest recognize the need for a COO, and even those have very divergent descriptions for this mysterious office. That’s a mistake that small and mid-sized businesses should correct. A good COO can both support and free up the CEO to do their best work, while injecting much-needed fresh blood and innovation into organizations that may otherwise paint themselves into a corner.
Traditionally, the COO has been an “Op Ex guy,” squeezing operational costs and…
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